Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • Every assistance request you submit to us will be attended to within maximum one hour. If your trouble ticket or email requires additional assistance from an administrator, we’ll forward it and leave a note to let you know that your issue is being examined. If you order our Administration Services package, all of the server administration services included there will be carried out at a time of your liking.

  • Top quality support service

  • An Exceptional Help Desk Service

  • We will be online for you 24x7 to reply to any inquiries that you may have with regard to our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also need help with server administration tasks, you can take advantage of our Administration Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • An Intuitive Help Area

  • Each Linux dedicated hosting server is fitted out with our free Web Hosting Control Panel, which boasts an in–depth knowledge base plus a selection of how–to video tutorials. Whenever you require help working with the Web Hosting Control Panel, just click on the Help or Videos buttons in the upper right corner.