If you've ever had a website hosting account in the past or you've dealt with any kind of online service, you're probably well aware from personal experience that for a lot of things it's better to talk to a live person on the telephone instead of exchange support tickets or email messages. If you want to learn more about a particular service before you buy it or if something small needs to be done, for example, it is really much easier and faster to get it done in real time. When you're given the option to connect with representatives over the phone, it's very likely that you're using the services of a real website hosting supplier, not a reseller. The level of support that you'll get on the telephone differs between different suppliers - from general matters to dedicated technical support. Typically most suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are resolved through e-mail and / or tickets.
Phone Support in Website Hosting
We know that having the option to consult with a live representative is very important, that's why we have three support lines around the globe (Australia, USA and UK) and you have the option to contact us on the phone for 14 hours a day. If you consider acquiring one of our Linux website hosting, for instance, you are able to give us a call and find more about our solutions prior to ordering to be sure that we do meet all the system requirements for your web sites. After your order, you can call us about all the sales and / or billing troubles you may have, or receive any general or basic technical information you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you will have to use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of an issue.