The client support that you can get from your website hosting supplier is very important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical problem with an existing account. Prompt and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine hosting provider not from some reseller. If you buy a hosting account from a company that doesn't own its servers and it can't access them directly, it's almost certain that you will wait for a few days in order to have a reply to your query, therefore your websites may remain offline for quite some time. In contrast, a provider that provides various means of communication and has a tech support team available all the time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.
24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance promptly, so our website hosting services include 24/7 support plus several means of communication. In case you don't have an account yet, you can give us a call or use our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up obtaining a service that you can't use. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional analysis. In contrast to the majority of providers out there today, we answer to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to receive prompt support in general, let alone if you run an entire server, that's why every single dedicated server that we offer features 24/7 support with one-hour reply time warranty whatever the matter. This service is absolutely free for all of the problems with the server or the software that was installed by our administrators through the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing section or you could send an email message, and the actual response time for both rarely surpasses 30 mins because we have admins available 24x7. If you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can include to your server plan from your billing Control Panel.